Send Me Flowers collects personal data only for the purpose of providing a product or service as requested by a customer.

Information such as, full names, email address, billing address, phone numbers and credit card details will be requested in order to provide this product or service.  This information may later be used for marketing purposes by Send Me Flowers only.

Send Me Flowers will not disclose any personal information collected to any person outside of the company, unless the customer has authorised us to do so, or is required by law for us to do so.  Under no circumstances,  will Send Me Flowers sell or receive payment for the disclosure of customer's personal information to any external company.

Refund & Return Policy

At Send Me Flowers we pride ourselves on the quality of our products and services.   However, it is important to remember that flowers are a perishable product and that they will react to their immediate indoor environment and external weather conditions.  Extreme heat or changes in the climate will have an affect on the flowers.   Therefore, once flowers are dispatched from Send Me Flowers a number of changes in conditions may result in their longevity being reduced.  This then makes it difficult for Send Me Flowers to guarantee the flower quality every time.

It is also important to note that all flowers are unique.  Therefore, some flowers will open fully and others will not open at all.  Just as some flowers are more fragrant than others.  This does not mean that they are of a lesser quality, there are simply different variations of the same flowers.  For example,  roses are more fragrant when grown in the warmer months than those grown in the cooler months.

Care Instructions

In order to increase the life span of your flowers, we recommend changing the water in the vase every 2 days and cutting the flower stems on a sharp angle.

Conditions for Returns

Your flowers should last between 3-7 days.  However, should your flowers perish within the first two days, Send Me Flowers are happy to dispatch to you a new lot of flowers.   Before dispatching of a new order, Send Me Flowers must be satisfied that all care instructions provided were adhered to.  Therefore, it is our policy to pick up the original flowers at the time of the new order delivery in order for our florists to determine the cause of the problem.  If the original flowers are disposed of, a new order cannot be arranged.   Flowers need to be picked up by Send Me Flowers within 3 days of original order.

Cancellation of Orders

Should you wish to cancel your order, your money will be refunded less a $10 administrative fee.  All refunds will be issued back to the credit card used for the original online transaction.

Note:  Cancellations must be made 24 hours prior to the requested delivery date & time.  We are unable to cancel any orders already made and awaiting delivery.